FAQ
I did not receive an order confirmation?
Start by checking your email to ensure the order confirmation has not gone into the spam filter.
If you cannot find the order confirmation, please send us an email with your details and the time of purchase, and we will assist you.
Where can I buy cushions that fit?
Cushions are often available in well-stocked stores selling outdoor furniture.
How do I hide visible screws?
There are various tricks to hide screws. We recommend a simple and quick way to conceal the screws with wooden plugs. By following the steps in this guide on our website, you can use this method for an almost invisible assembly.
Hidden screws with wooden plugsWhich surface treatment or paint should I choose?
The images shown on our website are 3D-visualized and usually illustrate wood of spruce. To protect the wood and give it the desired color, we recommend priming and then painting with stain or pigmented oil. It's important to consider that the choice of surface treatment or paint may vary depending on the type of wood used and the desired result. Therefore, we recommend that you talk to an expert at a paint store to choose the right type of treatment or paint for your project.
When will I receive my DIY guide?
You will receive your DIY guide immediately after the purchase is completed, and you can download it as a digital PDF by clicking on the link in the order email.
It says "incorrect" link when I try to download the DIY guide?
Contact us at [email protected], and we will assist you as soon as we can.
It says that "the link has expired" when I try to download the guide?
The link to the DIY guide in the order email is active for at least 365 days after your purchase.
Contact us at [email protected], and we will assist you.
Can I print out the DIY guide?
Yes, that is fine. Although we have adapted our DIY guides for digital devices, it works well to print in A4 format on your printer.
Do you have to be a carpenter to manage to build?
No. Our DIY plans are for everyone who wants to build. Our goal is that everyone should be able to build, and therefore we have created Egenbyggt's DIY guides to make it easy and possible for everyone to achieve a fantastic result.
However, you need to be adult enough to use the tools required and follow the safety instructions provided by the manufacturer of the tools.
